SHIPPING POLICY
Who We Are
CrateKingz L.L.C. (“we,” “us,” or “our”) operates the website https://cratekingz.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping: We offer free shipping on all orders, with no minimum purchase required.
Free Return Shipping: We also provide free return shipping on all eligible items for a hassle-free return process.
Shipping Range
Delivery Area: We currently ship within the United States.
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
Processing Time: Orders are processed within 1–2 business days, Monday to Sunday.
Cut-off Time: Orders placed before 12:00 PM Central Time (CT) will be processed the next day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 4–6 business days after processing, depending on the destination.
Shipping Process
Courier Services: We use reliable carriers such as UPS and USPS for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: support@cratekingz.com
Phone: +1 (701) 552-3258
Address: Address: CrateKingz L.L.C., 1410 23rd Street South, Moorhead, Minnesota 56560
Hours: Monday – Sunday, 9:00 AM – 6:00 PM CT