CrateKingz L.L.C. Return and Refund Policy
Last Updated: 8-12-2025
Thank you for shopping with us at CrateKingz. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
Email: support@cratekingz.com
Phone: +1 (701) 552-3258
Address: CrateKingz L.L.C., 1410 23rd Street South, Moorhead, Minnesota 56560
Policy Overview
Return Period: 30 days from delivery date
Refund Processing Time: 7 business days from receipt of returned item
Return Shipping Costs: Covered by CrateKingz; we will email you a prepaid return label once your return is initiated
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
Return Window: Items must be returned within 30 days of delivery.
Item Condition: Items can be slightly used or new, and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
Return Instructions
To start a return, please follow these steps:
Contact Customer Service: Email support@cratekingz.com with your order number and reason for return.
Receive Return Authorization: Our team will review your request and provide a return authorization, prepaid shipping label, and detailed instructions.
Return Packaging: Safely package the item in its original packaging and include all original components.
Shipping: Attach the provided prepaid label and drop the package at the designated carrier location.
Refund Policy
Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
Processing Time: Approved refunds will be processed to your original payment method within 7 business days after inspection. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@cratekingz.com and we will get back to you promptly.
Exchange Policy
We offer exchanges for incorrect or defective items at no cost. Contact us within 30 days of delivery, and we’ll cover the return shipping for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.
Exceptions and Special Cases
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund.
Incorrect Product: If you receive the wrong item, we’ll cover the return shipping and send you the correct product promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Processing Times
Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
Inspection Period: Once received, returns are inspected within 7 business days.
Refund Issuance: Refunds are processed to the original payment method within 7 business days after inspection.
Return Shipping Address
Please send approved returns to:
CrateKingz Returns Department
1410 23rd Street South, Moorhead, Minnesota 56560
Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:
Email: support@cratekingz.com
Phone: +1 (701) 552-3258
Address: CrateKingz L.L.C., 1410 23rd Street South, Moorhead, Minnesota 56560