Q: How can I reach CrateKingz customer support team?
A: Email: support@cratekingz.com | Phone: 701-552-3258
Q: What is CrateKingz mailing address?
A: Address: CrateKingz L.L.C., 1410 23rd Street South, Moorhead, Minnesota, 56560
Q: What are CrateKingz hours of operation?
A: Hours: Monday–Sunday | 9 AM – 6 PM CT
Q: What is CrateKingz customer support response time?
A: We aim to respond to all inquiries within 1 business day.
Q: Does CrateKingz offer returns?
A: Yes. CrateKingz offers free 30-day returns from time of delivery.
Q: Can I return items that have been slightly used?
A: Items can be slightly used or new, and in original packaging.
Q: How do I start a return?
A: Contact us at support@cratekingz.com with your order number and reason for return.
Q: Where do I ship a return?
A: 1410 23rd Street South, Moorhead, Minnesota, 56560
Q: What is the processing time for a return?
A: Returns are processed within 3-days of receiving the item back.
Q: How long does it take to receive a full refund?
A: Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the return.
Q: What does CrateKingz charge for shipping?
A: CrateKingz proudly offer free shipping on all orders, with no minimum purchase required.
Q: Does CrateKingz offer free return shipping?
A: Yes! CrateKingz offer free return shipping on all eligible items to ensure hassle-free returns.
Q: What carriers does CrateKingz use?
A: Your order will be shipped via UPS or USPS, depending on size, weight, and destination.
Q: What is the handling time of shipments?
A: Orders are typically processed and shipped within 1–2 business days.
Q: What is the delivery time of shipments?
A: Standard ground delivery usually takes 3–5 business days within the contiguous United States (Lower 48). Delivery times may vary slightly depending on your location.